FAQ
What hours is customer service available?
Customer service is available from 9:00am to 6:00pm EST from Monday to Thursday and 9:00am to 5:00pm EST on Friday.
How do you ship?
Unless otherwise specified, all orders ship via Ground - United Parcel Service (UPS) after production time.
When will my order arrive by?
* ITEMS MAY ARRIVE IN SEPARATE PACKAGES AT DIFFERENT TIMES *
See the chart for approximate time-in-transit for your Ground Shipment Order. Please allow for the production time noted on your selection prior to ship.
Can you ship for Saturday Delivery?
Axis E-commerce Orders are shipped for weekday delivery only. Please contact us at storesupport@axispromo.com to discuss special arrangements for Saturday delivery.
How do you ship to Hawaii, Alaska and Puerto Rico?
Ground orders to Hawaii, Alaska and Puerto Rico ship via US Post Office Priority Mail. Two Day and Next Day orders to Hawaii, Alaska and Puerto Rico locations are subject to UPS standards for those services.
How do you ship to International locations?
International orders are subject to a wide variety of options. Please email storesupport@axispromo.com to discuss options available.
My Order Arrived Damaged!
In the unlikely chance that merchandise was damaged in shipment, make an immediate claim with the driver. Please do not distribute the items until the carrier can inspect the shipment and a claim can be submitted.
My Order is Missing Items!
Email customer service at storesupport@axispromo.com for instructions on missing items. Retain all packaging materials, tags, and labels from your shipment.
My order is wrong!
We make every effort to accurately describe the products we sell and to inspect them before packing. If for any reason you want to return an item due to wrong size, wrong color or you simply changed your mind, please click the return button below.
Return Policy
All items on the site are made-to-order and are not eligible for returns. Please confirm sizing and quantity at time of order.
Clearance items
Clearance items are not eligible for return.
International Orders
Axis E-commerce only accepts credit cards issued by banks that maintain a US affiliation to verify ownership of your card.
Login and Password Questions
Please go to the My Account Login page and click forgot my password we will send your password to the account which you originally ordered from.
How do I know if my Order was placed?
When your order is complete and accepted, an order summary will be sent to the email account you specified.
How do I cancel an order?
Orders can be cancelled at no charge to you up until the time they ship. Please send an email to storesupport@axispromo.com. On subject line put ‘ORDER CANCEL”
How do I change an order?
Orders can be changed at no charge to you up until the time they ship. Please send an email to storesupport@axispromo.com. On subject line put ‘ORDER CHANGE”
How do I check the status of my order?
Go to MY ACCOUNT, sign in and go to order status.